Privacy Policy

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VegNow Organic Private Limited (“VegNow”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website www.vegnow.in, mobile application, or related services.

By accessing or using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect:

• Name

• Mobile number

• Email address

• Delivery address

• Payment details (processed securely through third-party payment gateways)

b) Automatically Collected Information

• Device information

• IP address

• App and website usage data

• Location data (with your permission)

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Provide customer support

• Improve our products and services

• Send order updates and service notifications

• Ensure platform security and prevent fraud

• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell your personal information.

We may share information only with:

• Delivery partners (for order fulfillment)

• Payment gateway providers (for secure transactions)

• Technology and service partners (hosting, analytics, communication)

• Government or legal authorities, if required by law

All third parties are required to maintain confidentiality.

4. Data Security

We use appropriate technical and organizational measures to protect your data, including:

• Secure servers

• Limited access control

• Encrypted payment processing

However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Cookies Policy

VegNow uses cookies to:

• Improve user experience

• Remember preferences

• Analyze platform performance

You may disable cookies in your browser settings, though some features may not function properly.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

You may request deletion of your account and personal data.

7. Your Rights

You have the right to:

• Access your personal information

• Request correction or deletion

• Withdraw consent for marketing communications

You can exercise these rights by contacting us.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Third-Party Links

Our platform may contain links to third-party websites. VegNow is not responsible for the privacy practices or content of such websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

VegNow Organic Private Limited
📧 Email: care@vegnow.in
📍 Address: Ground Floor, 01, Ditya’s House,
Chhoti Marai Road, Hajipur, Vaishali, Bihar – 844101