TERMS AND CONDITIONS LastUpdated: November2025 These Terms and Conditions ("Terms") govern your access to and use of VEGNOW.IN and all related platforms, including mobile applications and services operated by VEGNOW ORGANIC PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at Ground Floor, 01, [Insert Full Address], India (hereinafter referred to as "We", "Us", "Our", or "VEGNOW"). By accessing or using VEGNOW.IN or any associated services (collectively, "VEGNOW Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. 1. ACCEPTANCE OF TERMS By accessing the VEGNOW Platform, you agree to comply with these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the platform immediately. We may update these Terms periodically without prior notice. Continued use of the platform constitutes acceptance of the updated Terms. 2. SERVICES OVERVIEW VEGNOW provides an online marketplace enabling users to purchase organic products, groceries, beverages, packaged foods, household essentials, and other listed items either directly from VEGNOW or third-party sellers ("Third-Party Sellers"). VEGNOW: • Serves as a platform facilitating transactions. • Is not responsible for products sold by Third-Party Sellers. 3. USER ELIGIBILITY You must be: • Does not guarantee availability, quality, merchantability, or suitability of third‑party products. • At least 18 years of age. • Competent to contract under Indian law. Minors may use the platform under parental supervision but cannot purchase restricted products. 1 Business-to-business purchases are not permitted unless specifically enabled. 4. ACCOUNT REGISTRATION To place orders, you must create an account with accurate personal information including name, phone number, email, and address. You agree to: • Maintain confidentiality of your login credentials. • Accept responsibility for all actions under your account. • Receive transactional, promotional, and service-related notifications. 5. LICENSE & ACCESS VEGNOW grants a limited, revocable, non‑transferable license to access the platform for personal use only. You agree not to: • Copy, modify, distribute, or commercially exploit any content. • Use bots, crawlers, or perform data mining activities. • Engage in prohibited, harmful, defamatory, abusive, or unlawful activities. 6. ADVERTISING & THIRD‑PARTY CONTENT The platform may include: • Ads • Third‑party listings • External links VEGNOW does not endorse or guarantee third‑party content. between you and the third party. Interactions with advertisers are solely 7. DISCLAIMERS The VEGNOW Platform and services are provided "as is" and "as available" without warranties of any kind. We do not guarantee: • Error‑free operation 2 • Uninterrupted service • Accuracy of product listings • Quality or performance of third‑party products or services Use of the platform is solely at your risk. 8. DELIVERY PARTNERS Deliveries are handled by independent contractors (“Delivery Partners”). You agree to: • Treat delivery partners with respect. • Accept responsibility for orders delivered to the address you provide. VEGNOW is not responsible for delays caused by circumstances beyond our control. 9. REVIEWS & USER CONTENT Any reviews, comments, images, or content submitted by you may be used by VEGNOW for marketing purposes without compensation. You agree that your content: • Will be truthful and lawful. • Will not infringe third‑party rights. • Will not contain abusive, harmful, or misleading material. 10. INTELLECTUAL PROPERTY All content, trademarks, logos, and materials on VEGNOW.IN are owned by or licensed to VEGNOW ORGANIC PRIVATE LIMITED. You may not reproduce, distribute, or use any content without prior written permission. 11. PRIVACY POLICY Your use of VEGNOW.IN is governed by our Privacy Policy, which explains how we collect, use, and share information. 3 12. MISREPRESENTATION & FRAUD VEGNOWisnotresponsibleforcommunicationsreceived from unauthorized persons. We will never ask for: • OTP • CVV • Debit/Credit card PIN • Banking passwords Report suspicious activity immediately. 13. ORDERING, PRICING & TAXES • Prices are subject to change. • Taxes are applied as per applicable law. • Order confirmation is subject to product availability. VEGNOW reserves the right to cancel any order due to: • Pricing errors • Product unavailability • Suspected fraud 14. RETURNS & REFUNDS Products are non-returnable unless: • Damaged • Defective • Incorrectly delivered Refunds (if applicable) will be processed as per VEGNOW’s return policy and may be issued through: • Original payment method • Store credit • Coupons/promotional codes 4 15. PAYMENT TERMS Payments maybemade using: • Credit/Debit Cards • UPI • Net Banking • Wallets • Cash on Delivery (where permitted) VEGNOW may use third‑party payment processors. 16. LIMITATION OF LIABILITY Tothe maximum extent permittedbylaw: • VEGNOW is not liable for indirect, incidental, or consequential damages. • Our total liability shall not exceed the value of the order in question. 17. INDEMNITY Youagreeto indemnify VEGNOW against all claims arising from: • Your misuse of the platform • Your breach of these Terms • Your violation of laws or third‑party rights 18. TERMINATION Wemay suspend or terminateyour access to the platform at any time for: • Violation of Terms • Suspicious or fraudulent activity You may also delete your account at any time. 19. GOVERNING LAW & JURISDICTION These Termsare governed bythelawsofIndia. Courts in BIHAR shall have exclusive jurisdiction. 5 20. CONTACT INFORMATION Forqueries,support orgrievances,contact: VEGNOW ORGANIC PRIVATE LIMITED Email: contact@vegnow.in Website: www.vegnow.in By using VEGNOW.IN, you agree to all the terms stated above